How I can help you - Reputation Management Services I offer
Review Platform Analysis - it's important to determine the most important platforms to you in the sector you're in. These might be generic platforms like GoogleMyBusiness or Facebook but they might be more sector specififc eg if you're in the tourist trade then Tripadvisor may be more crucial. I also determine which platforms might be the platforms that might need the most urgent attention if they are curently portraying a poor company image.
Review Us Templates - after picking the most important or the most in need of improvement platofrms I craft a bespoke email and SMS template. This makes it easy for people to leave a review by taking straight to where they can leave their feedback.
Review Harvesting Coaching - I can provide you and/or your staff with how to use the templates out in the field. It' is about listening and picking up on positive sentiment and simply making people aware that it would be great if more people knew the great job you do and sending them over the review templates. The reason why these often have a great take up is that the reviewers have something to say thus providing richer reviews. Note I do not condone any use of incentivisation or arbitrary solicitation of your audience that weren't offering you feedback already since this contravenes most review platform guidelinws, and moreover results in thin reviews at best.
Negative Review Coaching - I can offer advice on how to deal with bad reviews including an order in what action to take including an order of escalation.
Replying to Positive Review Coaching - many clients think this is simply a case of thanking the reviewer. In fact, there'a three prong approach that has both SEO and marketing elements to it that means replying swiftly and specifically to each review you receive.
On-going Review Management - I can alert you when you received a review and then what the next course of action we should take depending on how positive or negative it is.